WashUpWasher & Dryer Rentals Back to Wash Up

Terms and Conditions

Effective Date: September 26, 2026

Wash Up is operated by Rita Rentals Abilene LLC (“Wash Up,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of the Wash Up website, customer portal, rental inquiry process, communications, and related services.

By submitting a rental request or using our services, you agree to these Terms.

1. Wash Up Services

Wash Up provides washer and dryer rental services in Abilene, Texas and the surrounding service area.

Submitting an availability request does not guarantee equipment availability, approval, delivery, or a rental. Rental availability and scheduling are subject to confirmation by Wash Up.

Additional terms applicable to an active equipment rental may be contained in the rental agreement presented to the customer before the rental is activated. If a provision of a signed rental agreement conflicts with these general Terms regarding the rental itself, the applicable rental agreement will control for that rental.

2. Rental Requests and Customer Information

You agree to provide accurate and current information when submitting a rental request or communicating with Wash Up.

We may use the information you provide to evaluate and respond to your inquiry, establish and administer a rental, coordinate delivery and installation, process payments, provide service, and communicate with you regarding your inquiry or rental.

Our collection and use of personal information is described in our Privacy Policy.

3. Payments

Customers with an active rental may be required to maintain an approved payment method on file in accordance with their rental agreement.

Wash Up may use its payment processor to process authorized rental charges and other amounts due under the applicable rental agreement.

Customers should use the Wash Up customer portal or another payment method specifically authorized by Wash Up when managing payment information.

Do not send full payment card numbers, bank account information, passwords, or other sensitive financial information by text message or ordinary email.

4. Electronic Communications

Wash Up may communicate with you electronically regarding your inquiry or rental, including through email and, when you separately opt in, text messaging.

Operational email communications may include rental information, receipts, payment information, delivery and installation details, service updates, and other information necessary to provide Wash Up services.

Consent to receive text messages is separate from operational email communications.

5. Wash Up Alerts Text Messaging Program

Wash Up offers an optional text messaging program called Wash Up Alerts.

When you voluntarily opt in to Wash Up Alerts, you agree to receive text messages from Wash Up related to your inquiry and, if you become a customer, your rental, delivery or installation, payments, appointments, service requests, equipment, and customer support.

Wash Up Alerts are intended for customer-care and operational communications. Wash Up does not use this consent to send unrelated promotional or marketing text messages.

Message frequency varies and is typically 2–3 messages per month. You may receive additional messages when necessary for an active delivery, payment, service request, equipment issue, or customer-support conversation.

Message and data rates may apply.

Consent to receive Wash Up Alerts is optional and is not required to submit a rental inquiry.

6. SMS Opt-In

You may opt in to Wash Up Alerts through the Wash Up website by providing your phone number and affirmatively selecting the text-message consent option before submitting the form.

The SMS consent option is not selected by default.

After opting in and submitting your request, you may receive a confirmation message from Wash Up describing the messaging program and providing instructions for obtaining help or opting out.

Wash Up maintains records of customer SMS consent for purposes of administering the messaging program.

7. SMS Opt-Out

You may withdraw your consent to receive Wash Up Alerts at any time.

Reply STOP to opt out.

After you opt out, Wash Up will send a confirmation acknowledging your request and will stop sending recurring Wash Up Alerts to that number.

If you later wish to receive Wash Up Alerts again, you may opt in again through an available Wash Up opt-in method.

Opting out of text messages does not prevent Wash Up from sending operational communications through other appropriate channels, such as email.

If you initiate a text conversation with Wash Up after opting out, Wash Up may respond as necessary to address the conversation you initiated.

8. SMS Help and Customer Support

Reply HELP for help.

For assistance with your rental or Wash Up Alerts, you may also:

Customer messages may be answered manually by Wash Up staff.

9. SMS Delivery and Wireless Carriers

Delivery of text messages depends on your wireless carrier and other systems outside Wash Up’s control.

Wireless carriers are not liable for delayed or undelivered messages.

Wash Up cannot guarantee that every message will be delivered or received at a particular time.

10. Customer-Initiated Text Messages

Customers may text the Wash Up customer-service number with questions regarding an inquiry, rental, delivery, installation, payment, equipment issue, or service request.

Wash Up staff may respond to customer-initiated messages as necessary to provide customer service.

Customer-initiated conversations do not authorize Wash Up to enroll a customer in recurring Wash Up Alerts unless the customer separately completes an approved opt-in.